Lighting That Defines Your Space

About Genvola

Discover Genvola lighting for spaces that feel warm, inviting, and uniquely yours. Shop chandeliers, pendant lights, wall lights, and related lighting products with free standard shipping across the U.S.

FAQs

Frequently Asked Questions

What products does Genvola offer?

Genvola offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.

Where does Genvola ship?

We currently ship orders within the United States.

How much does shipping cost?

Genvola provides free standard shipping on orders shipped within the United States.

How long does delivery take?

Our estimated delivery time is 10 - 15 business days, including 1 - 4 business days for handling and 9 - 11 business days for transit.

How can I track my order?

After your order ships, we will send you an email containing a tracking link so you can follow your shipment.

What is your return policy?

Return requests may be made within 30 days from delivery. Contact us at info@genvola.com before sending an item back so we can review your request and provide the applicable return instructions.

Do I have to pay for return shipping?

No. Return shipping is free for approved returns and exchanges, and Genvola does not charge a restocking fee.

How long does it take to receive a refund?

Returned items are inspected within 1–3 business days after receipt. Approved refunds are then processed within 10 business days after inspection and approval to the original payment method.

Can I exchange or cancel my order?

Exchanges are available for eligible products. Order cancellations are available before shipment. Contact info@genvola.com as soon as possible if you need assistance.

What payment methods do you accept?

We accept Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover. All transactions are processed in USD.